We’ve all heard the phrase “work smarter, not harder,” right? That’s the beauty of automation. It helps us do more with fewer resources and less effort, solving the problems many companies face today.
Finding the right skills and talent amid the current labor crisis is challenging, and all signs point to a worsening landscape as many senior staff will retire in the next few years. Staffing issues aside, companies must be mindful of costs as inflation and scarcity have infiltrated some of the most critical business areas. From raw materials to the supply chain and even paper shortages, the cost of doing business continues to rise.
To remain profitable, organizations are turning to automation to lighten the load, both financially and practically. By applying automated processes to repetitive daily workflows, we take a major burden away from key staff, allowing them to focus on higher-value tasks and ensuring critical projects are completed efficiently, accurately, and predictably.
According to Deloitte, global adoption of AI automation is up 270% from just four years ago. They predict that global spending in this area will top $79 billion by the end of this year.
Enabling Workflow Automation
Remaining stuck in manual workflows is an inefficient use of time. However, if a process is repeatable and relatively consistent, it can be automated. Once implemented, companies gain significant benefits, saving time and money, reducing errors, and ensuring consistency and reliability. Customer and employee satisfaction increases, and business growth and scale are enabled.
Some of the ways businesses are deploying automation include:
- Document management: Eliminates paper workflows, enables robust document security, makes complex file systems searchable by keyword, etc.
- Robotic process automation: Used in HR, invoicing, payroll, inventory management, retail, data mining, manufacturing, warehousing, quality control, etc. Business processes. Automate HR workflows for onboarding, expense reporting, improve processing times, screening new candidates during the recruiting process, update customer records, etc.
- Accounting and Bookkeeping: Process payments, automate invoicing, collections, record and categorize transactions, submit insurance claims, reporting, etc.
- Customer service/chatbots: Enable 24/7 customer service, quick and accurate information, direct incoming calls, automate sales processes, customer communication, appointment reminders, social engagement, etc.
- Marketing and sales: Automated messaging, complex sales funnels, target specific customer personas, provide relevant content, etc.
- Competitive market analysis: Pull market data into aggregate reports to inform business decisions.
These are just a few examples of how companies use automation to put time back in their day and enable deeper insights into essential business functions.
A Data-Rich Environment
Perhaps one of the most significant benefits of automation is the insights gained from data collected during the automation process. In the absence of automation, company leaders and managers could only gain information through direct observation and anecdotal reports.
Getting Started with Automation
The most complicated part of automation implementation is choosing the right solutions for your needs. Many business leaders feel that the onboarding process will be costly and may impact service delivery—but that does not have to be the case. With the right implementation partner to map business processes and integrate new systems, downtime is minimized, and success is assured.
To learn more, book a call today.